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International Order Instructions

It is recommended that you read this page and familiarize yourself with its content. We thank you for taking the time to do so and wish you a pleasant experience at PlaJapan. If the below is done, orders will ship the same day in the majority of instances. Please send us an e-mail with any questions not answered here.

Please note: All store prices are in United States Dollars (USD) and all payments must be convertible to USD. Please visit www.oanda.com for currency conversions.

Shipping & Processing Methods:
PJ gladly ships to anywhere in the world that United States Postal Service and United Parcel Service goes. Every order is securely packaged with generous amounts of bubble wrap, newspaper, or packing peanuts in high-quality boxes to protect your investment and insure a safe transit. All International shipping methods excluding USPS First-Class Mail International service include Real-Time Online Tracking & Delivery Confirmation service provided by the United States Postal Service (USPS) or United Parcel Service (UPS).

Listed below is the Schedule of Services and Associated Prices that we offer.
Please Note: Shipping times are in Business Days. Actual services and prices may vary. Shipping and Processing Price includes packaging, fuel, and labor surcharges.
  • United States Postal Service (USPS)
    1. Global Express Guaranteed is the fastest international shipping service, with transportation and delivery by FedEx Express. It features date-certain delivery to more than 190 countries with a money-back guarantee to all destinations. Price range from $40 to $100 for one model kit and from $40 to $75 for one to three CDs or DVDs depending upon which country you live in. This service class includes Real-Time Online Tracking & Delivery Confirmation service, Insurance up to $100, and Signature Confirmation™. These packages usually arrive in a speedy 1 to 3 business days.
    2. Express Mail International (EMS) gives you affordable and fast international delivery to more than 190 countries. Prices ranges from $50 to $80 for one model kit and from $30 to $70 for one to three CDs or DVDs depending upon which country you live in. This service class includes Real-Time Online Tracking & Delivery Confirmation service, Insurance up to $100, and Signature Confirmation™. These packages usually arrive in 3 to 5 business days.
    3. Priority Mail International is the preferred service by our customers combining the best features of online tracking, cost effectiveness, and delivery speed all into one package. Prices range from $20 to $40 for one to three CDs or DVDs and from $20 to $60 for one model kit depending upon which country you live in. This service class can be insured and includes Real-Time Online Tracking & Delivery Confirmation service. These packages usually arrive in 6 to 10 business days.
    4. First-Class Mail International is the most economical and slowest of all the services with no tracking nor guarantee that you will receive your package whatsoever. Prices range from $5 to $15 for one to three CDs or DVDs and from $9 to $30 for one model kit depending upon which country you live in. This shipping method does not include tracking, delivery confirmation or insurance! By selecting this shipping method you assume all responsibility and you agree that you will not hold PlaJapan accountable for any late, lost or damaged items. Express Mail International (EMS) shipping is our recommended shipping method. These packages usually arrive in 6 to 45 business days. Actual delivery time varies by destination.
  • United Parcel Service (UPS)
    1. Worldwide Express Plus. Get the early morning delivery advantage for your rush shipments by 8:30 am or 9:30 am. Guaranteed delivery by 8:30 a.m. on the next business day to Canada. Guaranteed delivery by 9:00 a.m. the second business day to European countries. A surcharge applies.
    2. Worldwide Express. Guaranteed door-to-door, customs-cleared delivery to more than 215 countries and territories. Guaranteed next day delivery by 10:30 a.m., noon, or by the end of the business day to Canada. Guaranteed second day delivery by 10:30 a.m. to major business centers in more than 1,000 cities across Europe, and by noon or end of business day to other destinations. Letter and document delivery is guaranteed by end of next business day to Europe and Asia when you call for an early pickup. (Service is available from certain U.S. origins to select international destinations).
    3. Worldwide Expedited. A fast, guaranteed service for less urgent international shipments. Most shipments to Canada are delivered within two business days. Shipments to Mexico are typically delivered within three business days. Major destinations in Europe, Asia, and Central and South America are typically delivered within four or five business days.
    4. Canada Standard provides a reliable choice for your less urgent shipments to Canada. Guaranteed, fully tracked, door-to-door ground delivery from the 48 contiguous states to all addresses in the 10 Canadian provinces.
  • Shipping Insurance, though not included (except for EMS), is available upon request and is highly recommended since it's inexpensive and protects you from loss and damage. If you did not purchase shipping insurance and your order got lost or damaged during the shipping process, we will not be able to replace or refund it. Insurance is $8.00 for the first $50 and $2.00 per every additional $100 of item value. This service does not cover nor is available for USPS First-Class Mail International packages. More information can be found on the Shipping Insurance page.
Customs Clearance and Fees:
  • We don't charge any import duties but your local UPS or Post Office will. For USPS shipments, gifts from friends and relatives valued at $60CDN or less are duty and tax exempt. But goods imported into Canada, valued at $20CDN or more, are subject to all duties and taxes. More information regarding Post shipments are here (http://www.canadapost.ca/tools/pg/manual/PGcustoms-e.asp#1382717)

    For UPS shipments into Canada, we can mark your customs declaration at US$20.00 or lower for free duty as shown on this page for Rates for Customs Clearance to Canada. But, if your package gets lost, damaged, or stolen, you will only be insured up to the amount declared for customs and PlaJapan Co. will not be responsible for any losses or damage incurred.

    For all other International customers, educate and familiarize yourself with your local Postal policies and regulations so we may accommodate you appropriately.

    Note: You are fully and entirely responsible for any customs duty, fees, tariffs, etc. that are billed to Your shipment in Your Country.
Ordering & Payment Methods:
  • E-Mail Orders: If you would like to order through e-mail PlaJapan will gladly accommodate you. Please furnish us with a list of the item(s), item number(s), your complete shipping address and phone number. We will then e-mail an invoice and further details back to you within 24-hours.
  • PayPal Orders: For fastest service, it is Highly Recommended to pay using your PayPal account with a Confirmed Shipping Address. If ordering with an eCheck, please allow 7 business days for the eCheck to clear before we are able to ship your order.
  • Credit Card Orders: Please use the billing address on file with the credit card company as the shipping address. As a general rule, American Express cards will pass our system's Address Verification System check and you order will ship sooner.

    Orders coming from Great Britain, Northern Ireland and/or Canada should (though they do not always) pass our AVS providing that you have entered the correct billing address. In this scenario, shipment will be immediate.

    Many countries will not pass the AVS check because your credit card company is not in communication with merchant services in the United States yet. If this happens, you will be requested to provide us with proof of credit card ownership. We will request that you fax or e-mail us a clear picture of the front and back of the following: 1. the credit card being used with a clear signature, 2. Your Drivers License or government issued ID card with Your Name, Complete Address, Telephone Number, and a clear signature and 3. the lastest credit card statement associated with the credit card used that has your Your Name, Complete Address, and Telephone Number. Once this required process is completed, you may use the same credit card for future orders without delay.
  • Check/Money Orders: For personal checks and money orders, please make the payment out to PlaJapan Co. and allow 10 business days for personal checks to clear.
  • Bank Wire Transfer: If payment is in the form of a bank wire transfer, please send us an e-mail and let us know that you plan to send a payment via bank wire transfer. Our service fee for paying via bank wire transfer from an international non-US source is $40.00.
  • More Payment Methods: If payment is in the form of store credit, MoneyGram or Western Union, please send us an e-mail and let us know that you plan to send a payment using one of these methods. We will reply with any additional relevant details in a timely manner.

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